Signs You Are Suffering from Disconnected Adobe Commerce and Salesforce OMS Systems
If your business is grappling with disjointed order processing, inventory inaccuracies, or struggles to provide real-time order tracking, these are more than just challenges—they’re signals of a larger underlying problem. These are outcomes of a disconnected ecosystem – disconnected Adobe Commerce, Salesforce OMS, and ERP systems. Is your business grappling with similar challenges or ask yourself if your business could survive these problems?
Deteriorating Customer Experience
Your customer’s shopping experience is going south because of delays in order fulfillment, lack of timely updates, poor customer service, and more.
Overworked Customer Service Teams
Your customer service teams spend a lot of time addressing order status and update queries instead of upselling or cross-selling to your customers.
Marketing Woes
You are struggling to launch effective targeted campaigns and promotions. It’s not just about poor conversions; the inconsistency in your brand messaging across channels is eroding customer trust.
Order Processing Bottlenecks
Processing orders takes too much time, causing order aging, delays in order fulfillment, and leading to unhappy customers.
Inventory Nightmares
The absence of effective inventory management is leading to inaccurate inventory tracking, inventory allocation, stockouts, overselling, and other related complications.
Order Errors
Your margins are down because of returns, errors caused by manual data entry, overselling, and delays in order processing and fulfillment.
Limited Business Growth
Your business growth is limited by the number of orders your team can manually sync to your order management system. You are not adding new channels because of this.
Too Much Manual Effort
Your team is spending too much time processing orders and keeping the eCommerce, Order Management, and ERP systems in sync with each other manually.
Decreasing Margins
Your margins are under pressure because of increasing shipping and fulfillment costs. You are unable to utilize inventory spread across multiple locations effectively.
Recognize these challenges? It’s time for a change. Connect with our experts today to explore how integration can conquer these hurdles.
Benefits of Integrating Adobe Commerce with Salesforce OMS system
Lack of integration between your Adobe eCommerce store and the Salesforce OMS system can manifest as one or more problems mentioned above. Integrating these two systems is about addressing the pain points hindering your business growth and customer satisfaction. You can further extend the integration to include an ERP system and welcome a new era of efficiency in eCommerce. Here are a few benefits you can realize in a connected ecosystem of eCommerce, Order Management, and ERP systems.
For your Customer Service Team
Improved Customer Satisfaction
Armed with extensive data (order history, inventory levels, shipping details, and more), your customer service teams can swiftly and effectively manage inquiries and returns, elevating overall customer satisfaction and loyalty.
Real-Time Order Tracking
Provide your customers with a self-service portal for real-time order tracking and status updates. This will significantly reduce the number of requests your team gets, allowing them to focus on growing business.
Customer-Centric Experiences
Empowered with a unified customer view and relevant information, your customer service teams can provide a more personalized and informed service experience, upsell, and place orders on behalf of (OOBO) customers.
For your eCommerce Team
Streamlined Order Processing
Say goodbye to order processing bottlenecks with automated order routing and centralized order management. Our solution streamlines the entire order lifecycle, ensuring a smooth, efficient, and accelerated process that delights your customers.
Efficient Returns Management
Streamline the returns and exchange process by integrating eCommerce, Order Management, and ERP systems. Access to unified data facilitates prompt and effective handling of return requests, enhancing overall customer satisfaction.
Seamless Multi-channel Expansion
Effortlessly adopt and integrate various channels, enabling targeted multi-channel campaigns for maximum promotional impact and a consistent and effective brand message.
For your Operations Team
Automated Order Workflows
Simplify and automate your order processing workflows, from order creation to shipment tracking, for increased efficiency, error-free order processing, and a hassle-free experience.
Effortless Inventory Management
No more inventory nightmares. eCommerce-OMS-ERP integration ensures seamless inventory synchronization, preventing stockouts and overselling and maintaining accurate stock levels across channels.
Enhanced Operational Efficiency
i95Dev Connect automates processes and data sync between eCommerce, ERP, and Order Management systems, driving efficient operations, reducing manual data entry and errors, and saving time and money.
For your Business Team
Connected Ecosystem
Bid farewell to siloed operations and the chaos of managing separate systems. i95Dev Connect ensures unified and streamlined operations eliminating data silos and enhancing collaboration across your entire business.
Seamless Growth
Our integration supports your business growth. Scale confidently by adapting new channels like marketplaces, social media, and more with a solution designed for seamless expansion.
Informed Decision-Making
Make informed decisions based on comprehensive insights drawn from data across multiple systems. The eCommerce-OMS-ERP integration empowers you to strategize and navigate your business with confidence.
Ready to Experience These Benefits for Your Business? Discover the transformative advantages of integrating your Adobe Commerce store with Salesforce OMS and Dynamics 365 Finance ERP systems. Elevate customer service, supercharge eCommerce operations, and drive overall business success. Connect with our experts today to embark on a seamless journey of efficiency and growth.
Features of Adobe Commerce + Salesforce OMS + Dynamics 365 Finance Integration
Customer Information Sync
Centralize customer data to create a unified customer profile across channels by automating customer information sync between Adobe Commerce, Salesforce OMS, and Dynamics 365 Finance ERP systems.
Product Information Sync
Effortlessly sync product information from Dynamics 365 Finance ERP to Salesforce OMS and Adobe eCommerce systems to drive consistency across systems and manage information.
Inventory Information Sync
Centralize inventory management in Dynamics 365 Finance and sync updated inventory across Adobe Commerce and Salesforce Order Management systems for improved inventory management.
Order Information Sync
Streamline the order lifecycle, from placement to fulfillment, by automating order information sync between Adobe Commerce, Salesforce OMS, and Dynamics 365 Finance systems.
Shipment Information Sync
Automate order fulfillment and provide customers real-time shipment tracking by syncing Shipment information from Dynamics 365 Finance to Salesforce OMS and Adobe Commerce systems.
Payments & Invoices Sync
Be tax-ready, track invoices better, and manage cash flows & account receivables effectively by automating payments and invoices sync from Dynamics 365 Finance or Salesforce OMS to Adobe Commerce systems.
Returns Management
Simplify the handling of returns, automate refund processes, and ensure accurate inventory adjustments by integrating Adobe Commerce, Salesforce OMS, and Dynamics 365 Finance ERP systems.
Order Edit and Cancelation
i95Dev Connect supports order editing and cancellation at specific fulfillment stages, empowering customers and service teams. This drives increased customer satisfaction and loyalty.
Ready to witness the power of our product firsthand? Schedule a personalized demo today and explore how our solution can revolutionize your eCommerce operations. Don’t miss the opportunity to experience efficiency, integration, and growth in one seamless package.
The i95Dev Advantage
Proven Expertise
With a wealth of experience in eCommerce and integrations, we’ve partnered with clients across 15+ countries and 25+ industries.
Robust Integrations
Our integration products offer comprehensive solutions, managing more touchpoints between eCommerce, OMS, and ERP systems than any other alternative.
Tailored Solutions
i95Dev Connect can be easily configured, extended, or customized – we work closely with customers to address their business-specific challenges.
Security and Scalability
Ensuring both security and scalability, i95Dev Connect utilizes AES encryption and imposes no limitations on the
number of records synced between the eCommerce, OMS, and ERP systems.
Dependability
i95Dev Connect maintains detailed logs and features a user-friendly dashboard, enabling swift identification and resolution of sync issues between eCommerce, OMS, and ERP systems.
Unwavering Support
Praised for our rapid response times and unwavering commitment, our support teams are available across time zones to assist customers.
Global Client Base
Industry Leaders
Useful Resources
eCommerce Insider Webinar Series
Exciting and informative on-demand webinar series on eCommerce and integration.
Guides, Webinars, and More
For detailed and actionable insights to drive business growth
Use Cases
Check out how businesses innovatively use eCommerce and integration.
Ready to Transform Your Business?
Unlock the full potential of commerce ecosystem by integrating eCommerce, Order Management, and ERP systems. Join businesses that have embraced efficiency, growth, and customer satisfaction with i95Dev – Where eCommerce Meets Excellence.